|
We provide a fourteen (14) day period to return any product that we sell, except for special order watches which may not be returned. To be credited for a return, the watch must be returned to us in an absolutely unworn and brand new condition. Please ensure that you strictly follow the procedures below to receive credit on a return:
- Until you are certain that you will keep the watch, do not wear it. A new watch worn even one time for a short period will show signs of wear to both the strap and case, and will not be accepted for return.
- The watch tag must remain intact, if it is broken the return cannot be accepted.
- Do not have the bracelet resized or links removed.
- All watches must be returned with their original packaging in a brand new, unused and undamaged condition. This policy applies to boxes, papers, warranty and owners manuals and any special tools. If any of these items are missing, damaged or modified, the return cannot be accepted.
- You must contact us in advance by phone at +44 (800) 0430497 to receive an RMA number. This number must be displayed on the outside of the shipping container to expedite your return. A watch returned without an authorized RMA number will not be accepted.
- Returns must be shipped by traceable courier and must be insured for their full value. You must purchase this insurance to protect against loss, theft or damage to either the watch or packaging during the return. Any loss, theft or damage incurred on a return are your sole responsibility and damaged watches will be returned to you.
- The original outbound shipping and insurance charges that you paid on the purchase are not refundable, and should you choose to make a return for any reason, all return shipping and insurance charges are paid by you.
Should you have any questions regarding our return policies, please do not hesitate to contact us on +44 (800) 0430497 or via email using the Contact Us page.
For further information regarding consumer rights and distance selling, please follow these links:
|